Pangiam was founded by a team of global trade, travel, aviation and homeland security leaders with a passion for what’s possible. We bring together experts and visionaries from government, technology and commercial sectors to drive change.
Jim joins Pangiam after serving at U.S. Customs and Border Protection (CBP) for 25 years. While there, he rose through the ranks to become Executive Director of CBP Targeting and Analysis Systems directorate, overseeing targeting, vetting, and analytical systems across the agency’s national security mission space. He then moved into the role of CBP’s Deputy Chief Information Officer / Deputy Assistant Commissioner, managing 5,000 federal and contractor employees at over 500 domestic locations and the global systems for the secure movement of persons and cargo across U.S. borders. While serving as Deputy CIO, McLaughlin dual-hatted as CBP’s Chief Software Officer working to modernize and transition more than 250 systems to CBP’s cloud environment. He also led numerous efforts for global cargo, including the U.S. Government’s International Trade Data Systems (ITDS) and launch of the Single Window for Trade.
Steven has 20+ years of airline, loyalty and advisory experience, having worked across the world with start-ups, turnarounds and established leading airlines. He is an expert at building “something from nothing.” Prior to Pangiam, he was the EVP and President of Swoop, Canada’s first Ultra Low-Cost Carrier (ULCC) and a subsidiary of the WestJet Group; a founding member and Chief Commercial Officer for Scoot, Singapore Airlines’ successful mid to long-haul Low-Cost Carrier; CEO of reward-U, the pioneering LCC loyalty/everyday program of HK Express; and Board Director of Zuji, one of Asia’s leading Online Travel Agencies.